Claims can only be processed on products purchased from us.
Claims can only be submitted with the form below – not by phone, email or text.
Please allow up to five business days to process a claim and contact you back.
Claims must be submitted with pictures.
Fill out the form below with these details:
- Room location and style – for example – Front entrance door, Bathroom double hung, Kitchen casement, Den patio door, or Master bedroom slider etc.
- Describe the problem – for example – seal failure, foggy between the glass, cracked glass, won’t close, lock broken etc.
- Upload four pictures – MANUFACTURERS REQUIRE FOUR PICTURES OF THE DEFECT (inside, outside, close up and 3′ away). THEY WILL NOT PROCESS CLAIMS WITHOUT PICTURES.
- Complete information – is necessary for us to find your original order and research your situation.
- Incomplete information – will delay your claim by up to four weeks.
- Our Claims Department – will email you back after we locate your information.
Claims are processed in the order received.
Please allow up to five business days to research your information and determine how best to help you.
IMPORTANT REMINDER: Warranty coverage on products is determined by the product manufacturer. All American Window did not manufacture your products and has no control with respect to the manufacturer’s warranty or their decisions.
- Successful submission only occurs when all boxes are filled in and pictures are uploaded.
- You will receive a thank-you message on your screen after a successful submission.
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